t's & c's

Returns & refunds policy
Thank you for shopping at mac&miller. If you are not entirely satisfied with your purchase, we’re here to help.

You have 14 calendar days to return an item from the date you received it to be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be unworn, in the original packaging and with tags intact.
Your item needs to have the receipt or proof of purchase included.
Your item needs proof of postage.
You have rights under the consumer rights act for returning faulty goods purchased online.

Once we receive your item we will inspect it and and we will immediately notify you on the status of your refund.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within 14 days depending on your card issuer’s policies.

Return shipping
You will be responsible for paying for your own shipping costs for returning your item and shipping costs are non-refundable.

Contact us
If you have any questions on how to return your item to us please don’t hesitate to contact us.

Processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or bank holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days, so please allow additional days for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping costs
Shipping on UK deliveries is a flat rate of £3.99 per item. Shipping charges for your order will be calculated and displayed at the checkout.

Customs, duties and taxes
mac&miller. is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc).

International shipping
We currently do not ship outside the UK.

Cancellation policy
You have 14 days in which to cancel your purchase. You will need to write a letter to cancel goods that you agreed to or paid for online or you can phone us.

Happy shopping!